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Our practice has been established in Nailsea since the early 1950s. The practice is now owned by two of our dentists – Mr. Rautenbach and Mr. Roberts.

Mr Rautenbach

Mr. Rautenbach

Mr Roberts

Mr. Roberts

We aim to provide a full range of quality dental care for the family. You can find us at 116 Station Rd, Nailsea BS48 1TB. We moved into these premises in 2009. The practice backs onto the High St free car park. It is opposite the Iceland store on the part of Station Rd that leads to Tesco. There is a map on our Contact page of this website.

Our premises is a Victorian semi detached house on 3 floors. There is a reception area and 2 surgeries on the ground floor, and 2 more surgeries on the first floor. There is level access to the property.

All of our surgeries are air conditioned. We use the latest dental technology such as digital x rays, and cerec all ceramic restorations. We follow the latest recommendations with regards cross-infection control.

All of our  nurses are qualified. Our receptionists are very friendly with years of experience. Our Hygienists can help you maintain a healthy smile!

Our Aims

To provide quality dental care at a reasonable and competitive price, and we aim to be honest and fair to our patients. We want your experience to be as relaxing and stress free as possible.  You can rest assured that you are always in the safe and capable hands of clinicians who are completely dedicated to your dental well-being.  Our clinical skills are backed up by our friendly and dedicated support team.

Every effort is made

  • to put patients first
  • to see patients on time , to explain the treatment they need and to gain valid consent
  • to communicate effectively with patients
  • to maintain and protect our patients information
  • to work with colleagues in a way that is in the patients best interest
  • to raise concerns if patients are at risk
  • to make sure our personal behaviour maintains patients confidence in the dental profession
  • to maintain, develop and work within our professional knowledge and skills
  • to have a clear and effective complaints procedure

Estimates are always given for planned treatment.

Recalls are sent to your home at regular intervals to tell you your next check-up is due. A text reminder can be sent to your phone 72 hours before your appointment to remind you when it is.

We Aim to Please!

If there is any aspect of our service that you find unsatisfactory, or if you feel we could improve the way we do things, we would like to hear about it. Please speak to any member of our staff.

We hope your visit to our practice will be pleasant, relaxed and stress-free.

For details of our opening hours please click here.

If you are already a patient at our practice and happy with our service, we would be delighted if you could recommend us to your friends and family.

Our dental practice has established itself amongst the local community and now provides dental services to thousands of people every year.

We know as well as anyone that your smile is one of the most noticeable and memorable features of your face. That is why the whole dental team at the practice work hard to provide you and other patients with the very best dental healthcare.

So, if you are seeking treatment or advice, or looking to register with our dental practice, do please contact us.

Missed appointments

Private and Denplan patients will incur charges for missed appointments and for cancellations where less than 24 hours notice is given.

safety Banner 2016

Charter on Patient Safety

 Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:

  • Follow the latest infection prevention guidelines including those from NHS England
  • Use dental instruments that are single use, [single patient use] or are sterilised after each patient use
  • Decontaminate work areas including the dental chair, hand held equipment and cupboard handles, in between patients
  • Maintain a high standard of personal hygiene including clinical clothing and the restricted wearing of jewellery
  • Monitor practice water for quality. Dental unit waterlines are disinfected and kept clear
  • Handle waste according to current regulations and dispose of it with appropriate carriers
  • Take expert advice if a team member may have a blood borne infection. The team member will have an occupational health examination and follow professional advice on their role in treating patients

All our team members are trained in safeguarding of children and vulnerable adults and follow the practice safeguarding procedures, which are regularly monitored and reviewed.

As a member of CODE, the practice is kept up to date with the latest guidelines, good practice and regulations. We run a continuous improvement programme called iComply.

As the Practice Manager I have overall responsibility for the practice. I lead and support the team through regular meetings, staff training, personal development and regular appraisals.

We always welcome questions, comments and suggestions from patients and the team. Please contact the Practice if we can help you in any way.

Yours faithfully,

Wendy Bull

The Practice Manager.

Wendy Bull